FAQs

Are the glasses dish washer safe?

Yes, all glasses are dishwasher safe. If you are using the dishwasher, avoid putting the glass on the bottom rack.

How to make a payment?

Payments are accepted via credit card. For credit cards, we accept Visa, American Express and Mastercard. 

What are our delivery lead time and shipping costs?

Orders are processed within 2 business days of receiving your order. After processing, the following delivery possibilities are available:

Ground delivery: arrives within 2-7 business days of shipping from our warehouse.

Express delivery: confirmed orders require up to 48 hours of processing in the warehouse and will then be shipped in 2 business days.

Orders ship via USPS. Delivery times are indicative only and subject to the acceptance and approval of your order. Business days are defined as Monday to Friday, excluding weekends and public holidays. Estimated time is calculated from the moment the shipping confirmation is sent.

Please note that deliveries can take longer in certain remote areas or during the holidays or unusually busy shipping periods.

You will receive an e-mail message confirming the exact delivery date.

 

RETURN POLICY 15 days

1. The merchandise must be returned in new and unused condition and inside original Aziah Charae, ltd box.

2. The merchandise must be returned and received by Aziah Charae,Ltd. within 15 days of the date of purchase. Returns must be approved by the Aziah Charae, Ltd office, prior to sending back the merchandise. Please email info@aziahcharae.com to initiate the process.

3. The reason(s) for the return must be documented on the packing slip and inserted in the shipping box.

4. The merchandise return label must be completed as instructed and affixed on the shipping box. 

5. All packages must be returned prepaid.